Support System Changes

Last week we emailed all clients let you know that we will be performing a maintenance on our Eleven2 helpdesk, tonight starting at 9pm CST.  We anticipate it will complete on October 20, 2am CST.  During this window the support desk will not be accessible, however  Live Chat will be available to assist you in anyway we can.  We will be migrating to Kayako, which is a much more thoroughly designed system, that has many features that will benefit both you as a client, and us as a company.   We can create SLAs, track staff responses in a  much more effective manner and overall provide a better service

 

Update 2AM CST: The upgrade is taking longer than orgional estimated we are at about 85% completion at this point and estimate possibly another hour or so.  Thanks for your patience.

Update 3AM CST: We are still pushing along here, we do apologize for the delay but should have this completed within the next hour.

Update 4:30AM CST: We are done!

The new support center uses your existing brain login and will always remain synced so there is no need to juggle passwords.  We have also preserved your existing ticket history so we will be able to refrence any past issues as needed.  We thank you for being a continued valueable client of eleven2 and look forward to serving you in this new chapter of eleven2 support!  As always if you have any feedback please don’t hesitate to contact our managment team at theteam@eleven2.com

The Heartbleed Bug

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You may have heard about the Hearbleed Bug and be wondering what it is and how it effects your account with eleven2.  So we have provided all the information you need here and will answer any questions you have via comments.

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WHMCS Update


Attention Resellers, A message from WHMCS!

WHMCS has released new patches for the 5.2.7 minor releases. These updates provide targeted changes to address security concerns with the WHMCS product. You are highly encouraged to update immediately.

WHMCS has rated these updates as having a critical security impacts. Information on security ratings is available at – http://docs.whmcs.com/Security_Levels.

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Make the Switch to Better Web Hosting!

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We have so many reasons why you should #MakeTheSwitch to eleven2 web hosting. With 10 years in business, and an ever-expanding team of world-class professionals, we are always innovating and improving our service. Here are just a few reasons why you should make the switch over to better hosting today!

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The Basics of Good Posture

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Now more than ever, we are spending more and more time sat down. Whether it be at work, driving or watching TV, we are spending more and more time moving minimally.

Watch this animated video guide, which highlights some of the dangers of bad posture, and provides some useful tips & tricks on how to stay healthy during your daily office life!

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New iOS Social Networking App KeWe

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Singer, Songwriter Star Taio Cruz unveiled a new social networking app over the weekend. KeWe, pronounced “Key We”, is intended to act as one ultimate app, combining functions based on Facebook, Instagram, FourSquare and WhatsApp.

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