Starting April 20th we will be making a change to our ticketing system for enhanced security. This change will require that you log into eleven2.com/brain to submit your support requests, this will ensure that only those who have the proper access are contacting support. We think this will also cut down on duplicate tickets and responses to tickets keeping everything more organized and running efficiently.
As always we appreciate your continued business with eleven2. If you have any questions about this please feel free to let us know in our community forum posting (http://www.eleven2.com/forum/topic/14907-ticketing-security-update/).
The E2 Management Team